Customer Service Standard

Ontario's first accessibility standard, the Customer Service Standard, came into effect on January 1, 2008.

The standard includes what businesses and other organizations in Ontario, including universities, must do to provide their goods and services in ways that are accessible to people with disabilities.

The legal requirements of the accessibility standards for customer service are set out in two Ontario Regulations under the Accessibility for Ontarians with Disabilities Act, 2005.  Ontario Regulation 429/07​ applies to Nipissing University.

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For more information about training requirements, please read this pamphlet.